Shipping policy
Where we ship
We currently ship to addresses in the United States. Deliveries to Alaska and Hawaii may take a few extra days.
Shipping rates
- Free Standard Shipping on orders of $35 or more
- Standard Shipping: $4.99 on orders under $35
Delivery times
- Processing: 1-3 business days to prepare and pack your order
- Total delivery time: most orders arrive within 7-14 business days of being placed
Business days are Monday to Friday, excluding US holidays. During peak seasons, delivery can take a little longer.
Tracking
Every order is tracked. You'll get an email with your tracking number as soon as your order ships. If you order several items, they may ship from different warehouses and arrive in separate packages, each with its own tracking number.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before it ships. We can't redirect packages after they've been handed to the carrier.
Taxes
Any applicable sales tax is calculated and shown at checkout before you pay.
Need help?
Email harshit.sharma@civilytix.com with your order number and we'll sort it out.