FAQ

How long does shipping take?

Most orders arrive within 7-14 business days, including 1-3 business days to process your order. You'll get a tracking number by email as soon as your order ships.

How much is shipping?

Standard shipping is free on orders of $35 or more. Orders under $35 ship for a flat $4.99.

Do you ship outside the United States?

Not right now. We currently ship to US addresses only.

How do I use my device?

Most sessions take about 15 minutes. Each product page has step-by-step instructions and recommended settings, and every order includes a user guide. Start on the lowest setting and increase only if it feels comfortable.

Is this a medical device?

No. Lumend products are designed for general comfort and relaxation. They are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, are pregnant, have an implanted device such as a pacemaker, or are unsure whether a product is right for you, please check with your doctor before use.

How do I track my order?

Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.

What's your return policy?

You can return items within 30 days of delivery. If anything arrives damaged, defective or wrong, we'll replace or refund it for free. See our full Refund Policy.

Is there a warranty?

If your device stops working because of a manufacturing defect within 30 days of delivery, we'll replace it or refund you. Just email us your order number and a short description or video of the issue.