Refund policy

30-Day Hassle-Free Returns. We want you to love your Lumend device. If you don't, you can return it within 30 days of delivery.

Damaged, defective or wrong item

If your order arrives damaged, stops working because of a manufacturing defect, or isn't what you ordered, email us at harshit.sharma@civilytix.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

Changed your mind?

Items must be in like-new condition, clean and in their original packaging with all accessories.
Email us with your order number before sending anything back. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
Return shipping costs are paid by the customer, unless the item was damaged, defective or wrong.

Items that can't be returned

For hygiene reasons, personal-care items that have been used and are not in clean, resellable condition (unless they are defective)
Items marked as final sale
Gift cards

Refunds

Once we receive and inspect your return, we'll email you and refund your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to show it. Original shipping charges are non-refundable.